Returns and exchanges

For orders placed before 12-18-2023, make the return following the steps indicated here .

While if you have placed an order after this date follow the steps below

If you are not satisfied with your purchase, you have the option of making a return. Below, we detail the conditions and the different options available to carry it out.


What is the deadline to request an exchange or return?

You have a period of 30 calendar days from the shipment of the garment


How can I process my return or exchange?

Click here to access our returns and exchanges portal. It belongs to the Reveni platform. In it you will have to enter the order number, which you will have in your email, and the email that you used when making your purchase.

On this same platform you can select if you want to make an exchange or return depending on your area.


What are the exchange and return methods?

ZONE RETURN TYPE CHANGES
Madrid In-store delivery: free. Delivery at Correos point: Free Available
Spain Peninsula Delivery at Correos point: free Available
Spain Canary Islands, Balearic Islands, Ceuta and Melilla Shipping on behalf of the customer Not available
Austria, Belgium, Germany, Luxembourg, Netherlands, Poland and Slovakia Delivery at GLS point: €10 Not available
Croatia, Czech Republic, Denmark, France, Hungary, Italy and Slovenia Delivery at GLS point: €12 Not available
Bulgaria, Estonia, Greece, Ireland, Latvia, Lithuania, Monaco and Romania Delivery at GLS point: €18 Not available
Finland, Norway, Sweden, Switzerland Delivery at GLS point: €21 Not available
Rest of the countries Shipping on behalf of the customer Not available


Return in store

You can return for free at our store in Madrid, Calle Fernando VI, 8 CP 28004 Madrid , Spain.

Don't forget to bring the return form you received with your order. You can download it here .


Return at customer's expense

We regret to inform you that we do not offer returns to countries not indicated in the previous table, so you will have to manage and assume the return costs through the courier service you choose and send the products to the following address.

WILD PONY WAREHOUSE

C/ La Granja 19, Alcobendas Industrial Park

28108, Madrid (Spain)

In the event that receipt of the return is subject to additional fees and taxes, the cost will be subtracted from the total amount of the return.


Refunds

Once the merchandise is received in our warehouse, we will proceed with the refund within 3 to 15 business days to the same payment method used for the purchase. The payment time will depend on your bank. We will send you an email when the return is confirmed

If you do not receive the refund within the stipulated 15 days, you can contact our Customer Service team or live chat.


How does using a discount coupon affect my return?

In the event that you have used a promotional code in your order and want to return one or more items thereof, Compañía Fantástica reserves the right to charge you the original price of the item or items that you wish to keep if, with the return, the value of your order is less than the minimum value of the promotion. You always have the conditions of use of each coupon in the email where we notify you of the coupon reference. If you have questions, you can contact our Customer Service team or live chat


Can I modify or cancel an order?

You can cancel your order within a maximum period of 30 minutes after placing it.